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Have you been involved in an accident?

We are here to help you

Advice before making a claim:
Read the Accident coverage details to check if you are covered and avoid wasting time if you are not.
This insurance has no cost for the courier.
File a claim

When you use the app as a delivery driver, Qover and Chubb offer free insurance for your benefit. The aforementioned insurance covers you while you use the Glovo application, from the moment you log in to the application until 1 hour after you have closed the session. Therefore, as long as you are on the road connected using Glovo, insurance will protect you in the event of an accident. The details provided below are for informational purposes only and are not contractual. See the Terms and Conditions for the full list of coverages and exclusions.

Your insurance in a nutshell

Insurance company will pay *

The below applies if you had an accident while using Glovo

  • Your medical expenses, including dental treatment
  • A compensation for some fracture, dislocations & sprains*
  • A daily indemnity up to 30 days in case you can't work following an accident
  • An indemnity in case of death, permanent or partial disability
  • An indemnity for funeral expenses, including funeral cost
  • An indemnity for your family in case of death

Insurance company won't pay *

  • The medical expenses that occured more than 30 days after the accident
  • Not all type of fracture, dislocations & sprains are covered
  • If you can't work following an accident, the first 7 days of your temporary incapacity
  • If you were under influence (e.g. alcohol or drug)
  • If you caused the accident intentionally
  • The damages you have caused to third parties
  • Your material damages (e.g. phone or bike broken)

* See the full list of exclusions and coverages in the general conditions of the insurance

Your income is protected in the event of an accident

If after an accident you suffer a disability that prevents you from performing your activity, the insurance will cover the amount of the benefit indicated in the policy. You will receive compensation from the eighth day of temporary total disability.

Accident Medical Expenses

If you suffer a slip, fall off your bike or have a car accident and suffer a broken arm or leg while using the Glovo application, the insurance company will cover a percentage of the benefit amount indicated in the policy.
Benefit: up to Ksh 65,399.12
Hospitalization expenses
Cost of doctor's visits
Pharmaceutical expenses
Cost of X-rays
Surgical procedures and medical examinations
Emergency dental treatment
costs related to a fracture
dislocation or sprains
the purchase/rental of necessary medical equipment (e.g. crutches, special fracture boots, etc.)

Fractures, dislocations and sprains

The insurance will cover up to the maximum benefit amount indicated in the policy for the following medical expenses if they occurred within 30 days from the date of the accident.
Benefit: up to Ksh 130,798.25
Not all fractures are covered by the insurance, please refer to the Terms and Conditions for further details.

Protects your income

Your accident insurance provides you with income support in case you are unable to perform your activity after an accident while you are connected using Glovo. Accommodation expenses, fees, analysis, medicines... your hospital bill can quickly reach exorbitant amounts in case of an accident. Thanks to the extensive coverage of this insurance, you no longer have to worry about it.

Benefit: Ksh 653.99 per day, payable for a maximum of 30 days
Costs related to a fracture

The insurance company will not pay:

Medical expenses occurring more than 30 days after the accident
Not all types of fractures, dislocations and sprains are covered
If you are unable to work after an accident, the first 7 days of temporary disability
If you were under the influence of substances (e.g., alcohol or drugs)
If you intentionally caused the accident
Property damage (e.g. broken telephone or bicycle)
See the complete list of exclusions and coverages in the general conditions of the insurance.

Financial protection for your family

This insurance provides financial protection for your loved ones in the event of death after an accident. This insurance also protects you in case of total or partial disability due to an accident.

Accidental Death

The sum insured helps to financially protect the future of your loved ones and to maintain your family's standard of living.
In case of death in an accident
Benefit: Ksh 850,188.60
Coverage up to one year later
Benefit: Ksh 850,188.60
Orphan's pension
Benefit: Ksh 425,094.30
Funeral expenses
Benefit: Ksh 392,394.74

Repatriation. Accompanying family members

Repatriation to country of origin in case of death or total disability. The insurance also covers the cost of accommodation of an accompanying person in hospital (in the event of hospitalization for at least 7 days) and/or in the event of repatriation.
Repatriation benefit: Ksh 32,699.56 per day (max. 5 days)
Hospital family visit allowance: Ksh 19,619.74 per day (max. 10 days)
Repatriation
Accompanying family members

Legal assistance

Legal expenses for your defense and possible claims are covered by the insurance.

Benefit: Ksh 653,991.23
Legal Assistance

Total or partial permanent disability

If due to an accident you become permanently disabled, the insurance will cover the amount of the benefit indicated in the policy.

Permanent total disability
Benefit: Ksh 850,188.60
Permanent partial disability
Benefit: up to Ksh 850,188.60

Permanent partial disability

Total loss of an arm or hand
100%
Total loss of movement of the shoulder
30%
Total loss of movement of the elbow or wrist
20%
Total loss of the thumb or index finger
30%
Loss of three fingers, other than the thumb or index finger
30%
Loss of the thumb and one other finger, other than the index finger
30%
Loss of three fingers, including the thumb or index finger
30%
Loss of the index finger and another finger other than the thumb
30%
Loss of thumb
30%
Loss of the index finger
30%
Loss of the middle, ring, or little finger
30%
Loss of two of the latter
30%
Loss of leg above the knee
100%
Loss of leg below the knee or foot
50%
Partial amputation of one foot, including all toes
50%
Complete deafness in one ear
50%
Removal of the lower jaw
30%
Unhealed fracture of a leg or foot
25%
Unconsolidated patella fracture
20%
Total loss of hip or knee movement
20%
Shortening of at least 5 cm of a lower extremity
15%
Loss of the big toe
10%
Total loss of one eye or halving of binocular vision.
80%

Do you have any questions?

The answer is probably already in our frequently asked questions.

About Qover

We are always here for you, feel free to contact us if you have any questions!
Mr. Rickens Libese - Claims Manager
claims@chester-insurance.com+253 721 226 033+254 735 226 033
By mail
Qover - Customer ServiceRue du Commerce, 31 1000 Brussels - Belgium
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Please select the type of claim

Dislocations and fracture
Dislocations and fracture
We garantee a payment within 2 business day
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Medical and surgical expenses
Medical and surgical expenses
Supporting income in case you can’t work
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Hospital stay
Hospital stay
If due to an accident, you become disable
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Dental
Dental
Let's make you smile again
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Permanent disability or serious injury
Permanent disability or serious injury
Trying to make your life a bit easier
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Death and funeral
Death and funeral
Protect the future of your loved ones
Make a claim
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We acknowledge receipt of your report !

The insurance provider will now start the claim process.  In order to finalize the collection of necessary information and documentation, we might revert to you promptly.  You will receive an email with the confirmation of your claims submission