Victim of an accident?

We are here to help you

While using Glovo you have this free insurance for your benefit. It is covering you while you’re connected to Glovo from the time you log into the Glovo Partner app to 1 hour after you have logged out. So whenever you’re out on the road using Glovo, you’re protected in the event of an accident.

The details provided below are for information only and are non contractual, please refer to the Terms & Conditions for the full list of coverages and exlusions. Your budget is protected in case of accident

Your budget is protected in case of accident

Your accident insurance gives you supporting income in case you can’t work following an accident while using Glovo. Accommodation costs, fees, analyzes, medications... your hospital bill can quickly reach exorbitant amounts in case of an accident. Thanks to the extensive coverage of this insurance, you don't have to worry about it anymore

Accident Medical Expenses

We will pay you up to the maximum benefit amount stated in the policy schedule for the following medical expenses if they occured within 30 days from the date of the accident: hospitalisation expenses, cost of doctors’ visits, pharmaceutical expenses, the cost of X-rays, surgical procedure and medical tests incurred by you, once any amounts reimbursed by the National Health Insurance and/or any other insurance have been deducted.
Emergency dental treaments are also included in this coverage.

Benefit : See general conditions

Bone Fractures, Dislocations & Sprains

If you slip on the floor, fall from your bike or have a car accident and break your arm or leg during a delivery with Glovo, we will pay a percentage of the benefit amount stated in the policy schedule. This benefit helps you to cover the costs related to a fracture, dislocation or sprains along with the purchase/rental of medical equipment needed (e.g. crutches, fracture walker boot ...)

Benefit : See general conditions
Please note that not all fractures are covered by this insurance, please refer to the Terms & Conditions for further details
1

An accident happens during your delivery?Put yourself in a safe place immediately. If anyone is injured, call for help immediately. If there were witnesses to the accident, ask for their contact details.

2

As soon as you have the opportunity, go to the website  and fill in all the requested data.

3

We analyze in detail the information you have provided to us and get back to you within 2 working days.

4

If the conditions are met, we will cover the costs listed above, directly related to the accident.

Hospital Stay

If following an accident, you stay at the hospital for at least 48 hours, we will pay the benefit amount stated in the policy schedule for every consecutive 24 hours. The money can be used for meeting additional expenses that are not covered by the National Health Insurance or even for compensating the loss of income during the period of hospitalization. This insurance can also reimburse you the costs indirectly related to hospitalization (eg: a private room, an extra bed for an accompanying family member,…).

Benefit : € 150 for every 24 hours spent in hospital, payable for a maximum of 10 days (up to €1,500)

Protect your income

If following an accident, you suffer a disability that prevents you from engaging any work, activity or other remunerated employment, we will pay the benefit amount stated in the policy schedule. You shall receive the compensation as of the eighth day of temporary total disability.

Benefit : See general conditions

A financial protection for your family

This insurance provides financial protection for your loved ones from the consequences of your death following an accident. This insurance also protects you in the event you become totally or partially disabled due to an accident.

Accidental Death

The insured capital helps to financially protect the future of your loved ones and maintain the standard of living of your family. If you die in an accident or within one year from the accident, we will pay the benefit amount stated in the policy schedule.

Benefit: See general conditions

Funeral Expenses

In addition, we will pay up to the benefit amount stated to cater for expenses which require urgent / immediate payment (including funeral costs).

Benefit: € 3,000

Permanent Total Disablement

If due to an accident, you become permanently disabled, we will pay the benefit amount stated in the policy schedule. Permanent Disability is a terrible situation that stops you from carrying out occupational duties for which you are suited by way of training, education or experience and you usually need the assistance from another person for the activities of daily living. Your capacity to get income is affected and extra costs related to your disability are a burden for you and your family.

Benefit: See general conditions

Permanent Partial Disablement

We will pay a percentage of the benefit amount stated in the policy schedule. Below you will find the disablement scale based on the degree of disability

Benefit: See general conditions

Orphan’s Pension

This is something no one wants to think about, but in case you die as a result of an accident while making a delivery, your beneficiaries will receive capital.

Benefit: See general conditions

Repatriation. Accompanying Family Members

Repatriation to your country of origin in the event of death or total disability. The insurance also covers the cost of accommodating a companion in the hospital where you are hospitalised (if your are hospitalized for a minimum of 7 days) and/or in case of repatriation.

Benefit for repatriation: per day (max. 5 days)
Benefit family visit at hospital: per day (max. 10 days)

Legal Assistance

The legal expenses for your defence and to make possible claims are covered up to the limit stated in the policy schedule.

Benefit: see general conditions

Permanent Partial Disablement

We will pay a percentage of the benefit amount stated in the policy schedule, as detailed in the Permanent Partial Disablement scale based on the degree of disability

Benefit: see general conditions
Total loss of one arm or one hand
100%
Total loss of movement of the shoulder
30%
Total loss of movement of the elbow or the wrist
20%
Total loss of thumb or index finger
30%
Loss of three fingers, which are not a thumb or index finger
30%
Loss of thumb and another finger, which is not the index finger
30%
Loss of three fingers, including thumb or index finger
30%
Loss of index finger and another finger which is not the thumb
30%
Loss of thumb
30%
Loss of index finger
30%
Loss of middle, ring or little finger
30%
Loss of two of the latter
30%
Loss of leg above the knee
100%
Loss of leg below the knee or foot
50%
Partial amputation of a foot, including all toes
50%
Complete deafness in one ear
50%
Removal of the lower jaw
30%
Non-consolidated fracture of a leg or foot
25%
Non-consolidated fracture of patella
20%
Total loss of movement of a hip or knee
20%
Shortening - of at least 5 cm - of a lower limb
15%
Loss of the big toe
10%
Loss of the big toe
10%
Total loss of an eye or halving of binocular vision
80%

Do you have any questions?

The answer is probably already in our FAQs.
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We acknowledge receipt of your report !

The insurance provider will now start the claim process.  In order to finalize the collection of necessary information and documentation, we might revert to you promptly.  You will receive an email with the confirmation of your claims submission